Refund Policy

GreenFlag Instituut

 

1. Policy Agreement

 

By placing an order with GreenFlag Instituut, you confirm that you have read, understood, and agreed to this Refund Policy.


This policy applies to all products and services offered by GreenFlag Instituut.

 

 

2. Nature of Products and Services

 

GreenFlag Instituut provides:

 

  • Digital products

  • Online programs

  • Coaching and consulting services

 

Due to the nature of these products and services, all purchases are considered final, subject to applicable law.

 

 

3. Right of Withdrawal (EU Law)

 

Under EU consumer law, you have the right to withdraw from a purchase within 14 days.


However, for digital products:


By completing your purchase, you expressly:

 

  • Consent to immediate delivery of digital content

  • Acknowledge that you waive your statutory right of withdrawal

 

in accordance with Article 6:230p of the Dutch Civil Code.


For services:


If a service has begun with your prior consent before the withdrawal period ends, you acknowledge that your right of withdrawal may be lost once the service has been performed.

 

 

4. Refund Policy

 

Due to the nature of digital products and services:

 

  • Refunds are generally not provided

  • All purchases are final, unless otherwise required by law


Refunds may be granted at our sole discretion in exceptional cases.

 

 

5. Failed Payments & Chargebacks

 

If you believe a payment has been made in error, please contact us before initiating a chargeback.


In the event of a chargeback or payment dispute, we reserve the right to provide relevant documentation to the payment provider, including:

 

  • Order confirmation

  • Payment details

  • Access logs

  • Email communication

 

Unjustified chargebacks may result in:

 

  • Suspension of access to products or services

  • Restriction from future purchases

 

 

 

6. Access Issues

 

If you experience issues accessing your purchased product or service, please contact us.


Failure to access a product due to:

 

  • Incorrect email address

  • Failure to check spam or junk folders

  • Lack of required software or internet access

 

does not qualify as grounds for a refund.

 

 

7. Customer Responsibility

 

By purchasing from GreenFlag Instituut, you acknowledge that:

 

  • Results are not guaranteed

  • Success depends on individual effort and external factors

  • You are responsible for how you apply the provided information or services

 

 

8. Contact

 

If you have questions regarding this Refund Policy, please contact:


GreenFlag Instituut

Email: info@greenflaginstituut.com


We aim to respond within 1–2 business days.