Delivery Policy

GreenFlag Instituut

 

Order Processing

 

All orders are processed with care and attention.


For digital products, access is typically provided immediately after successful payment. In some cases, delivery may take up to 24 hours.


For coaching services, online programs, or other services, access and scheduling details are provided by email or through the relevant online platform after purchase.


Orders placed on weekends or public holidays may be processed on the next business day.

 

 

Delivery Method

 

Products and services offered by GreenFlag Instituut are delivered digitally, by email, through an online platform, or via a scheduled service arrangement.


Customers are responsible for providing accurate contact details at checkout to ensure successful delivery and communication.

 

 

Delivery Timeframes

 

We aim to deliver digital products and access details as quickly as possible after payment confirmation.


Typical delivery timeframes are as follows:

 

  • Digital products: immediately or within 24 hours

  • Coaching and services: according to the agreed schedule or confirmation email

  • Online programs: access is generally provided immediately or within 24 hours unless stated otherwise at the time of purchase

 

If you do not receive your order or access details within the expected timeframe, please contact us.

 

 

Delays

 

While we aim to deliver all products and services within the stated timeframe, delays may occasionally occur due to:

 

  • Payment verification

  • Technical issues

  • Platform outages

  • Incorrect contact details provided by the customer

  • External service provider disruptions

 

GreenFlag Instituut is not liable for delays caused by factors outside its reasonable control, but we will make reasonable efforts to resolve any delivery issue as quickly as possible.

 

 

Customer Responsibility

 

Customers are responsible for:

 

  • Providing a correct email address and other required contact details

  • Checking their spam or junk folder

  • Ensuring they have access to the necessary internet connection, software, or device needed to use the purchased product or service

  • Being available for scheduled sessions or agreed service delivery moments

 

Failure to meet these requirements does not constitute non-delivery by GreenFlag Instituut.

 

 

Order Confirmation


After completing a purchase, you will receive an order confirmation by email. This confirmation does not necessarily constitute delivery of the purchased product or service, but confirms that your order has been received and is being processed.

 

 

Contact

 

If you have questions about your order or experience an issue with delivery or access, please contact:


GreenFlag Instituut

Email: info@greenflaginstituut.com


We aim to respond within 1–2 business days.